Contact information
Contact Us
If you have questions regarding our LED nanometer wavelengths, skin sensitivity protocols, treatment frequency guidelines, battery charging, order status, shipping, or returns, our customer concierge team is ready to assist. We respond to all inquiries within 24 to 48 business hours.
| Store Name: | Lumi Glow |
| Website: | lumiglow.sbs |
| Email: | support@lumiglow.sbs |
| Phone: | +61 476 781 111 |
| Business Address: | 19 Brentwood Avenue, Mooloolaba, QLD 4557, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is dedicated to corporate administrative operations only. Due to strict personal skin hygiene regulations, cleanroom optical testing protocols, and specialized warehouse receiving procedures, please do not dispatch returned LED masks, controllers, or parcel packages to this address without obtaining an authorized return warehouse address and an official RMA number from our support team first.